Installation Error Message

[Laura Reichlin]

Hi, getting an error message--thoughts/ideas/help?  Logfile text:

Error:
Status of package 'Microsoft Visual Studio Tools for Office Runtime Redistributable' after install is 'InstallUnknown'

Thanks!

--Laura

[Crystal]

Hi Laura,

This sounds like it might be a pretty technical issue. I'm looking into this to see if this has come up before, but you may want to go straight to the source by filling out a support request here: http://www.cozi.com/help/feedback.aspx. The lovely and talented Tara will be happy to help you!

Crystal

[Crystal]

I saw that you contacted Support about this. Hang in there. I don't think we've seen this issue before, but Tara will get it figured out for you!

Crystal

[Crystal]

Hi again, Laura,

Tara mentioned that you've been sent off to Microsoft about your Visual Studio error. Feel free to follow up here when it gets resolved (in case anyone else runs into the issue), and of course, please contact us again if we can help! And good luck - we sure hope it gets resolved soon.

Crystal